AI Voice Agent Features
Complete Capabilities & Technical Specifications
Explore the full feature set of our AI voice agent platform including speech processing, natural language understanding, integrations, and enterprise security capabilities.
Core Voice AI Features
Enterprise-grade voice processing capabilities for natural customer conversations
Speech Recognition
Advanced automatic speech recognition (ASR) with 95-98% accuracy, noise cancellation, and accent adaptation.
- • Real-time transcription
- • Background noise filtering
- • Multi-speaker detection
- • Custom vocabulary training
Natural Language Understanding
Intent classification, entity extraction, and context management for meaningful conversations.
- • Intent detection (98% accuracy)
- • Named entity recognition
- • Conversation context memory
- • Multi-turn dialogue support
Neural Text-to-Speech
Human-like voice synthesis with natural prosody, emotion, and conversational pacing.
- • 20+ neural voice options
- • Custom voice cloning
- • Emotional expression control
- • Speaking rate adjustment
Multi-Language Support
Support for 40+ languages with automatic language detection and regional accent handling.
- • Automatic language detection
- • Real-time translation
- • Regional accent support
- • Code-switching handling
Low Latency Processing
Sub-500ms end-to-end latency for natural, real-time conversations without awkward pauses.
- • <100ms speech detection
- • <200ms intent processing
- • <200ms response generation
- • Global edge deployment
Sentiment Analysis
Real-time emotion detection and sentiment scoring to adapt responses and trigger escalations.
- • Real-time emotion detection
- • Frustration indicators
- • Satisfaction scoring
- • Automated escalation triggers
Integration Capabilities
Connect with your existing systems for seamless workflow automation
CRM Integrations
Phone System Integrations
Technical Specifications
| Specification | Details |
|---|---|
| Response Latency | <500ms end-to-end (P95) |
| Speech Recognition Accuracy | 95-98% (clean audio), 85-92% (noisy) |
| Supported Languages | 40+ languages with regional variants |
| Concurrent Calls | Unlimited (auto-scaling infrastructure) |
| Uptime SLA | 99.95% availability guarantee |
| Call Recording | Encrypted storage with 90-day retention (configurable) |
| API Rate Limits | 10,000 requests/minute (enterprise tier) |
| Data Encryption | AES-256 at rest, TLS 1.3 in transit |
Technical FAQ
What speech recognition technology does the AI voice agent use?
Our AI voice agent uses a hybrid speech recognition system combining transformer-based acoustic models with domain-specific language models. This achieves 95-98% accuracy in clean audio and 85-92% in noisy environments, with continuous learning that improves accuracy for your specific use cases and terminology.
How does the AI voice agent handle interruptions and overlapping speech?
The platform uses advanced barge-in detection that allows callers to interrupt the AI mid-sentence, mimicking natural human conversation. The system processes overlapping speech in real-time, adjusting its response based on the new input while maintaining conversation context.
Can I customize the AI voice agent's voice and personality?
Yes, you can fully customize voice characteristics including gender, age, accent, speaking pace, and emotional tone. Choose from 20+ pre-built neural voices or create a custom voice clone. Personality parameters control formality, friendliness, and conversation style to match your brand.
What analytics and reporting features are included?
The analytics dashboard provides real-time call monitoring, sentiment analysis, intent classification, resolution rates, average handle time, escalation patterns, and customer satisfaction scores. Custom reports can be scheduled and exported to BI tools via API.
Ready to Get Started?
Schedule a technical demo to see these features in action
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India
First Floor, 208, 100 Feet Road, Mudaliarpet,
Puducherry, 605004, India.
Dubai
Arjumand Offices, Dubai Investment Park First,
Plot Number 645-0, UAE.
Ghana
Adama Akuredza Avenue Dzorwulu,
Accra, Ghana.
